1. What is Primary Source Verification (PSV)?

Primary Source Verification (PSV) is the process of verifying the authenticity of credentials directly with the organization or authority that originally issued them. Depending on the application, credentials may include educational qualifications, employment certificates, professional licenses, and other documents.

2. How long does the DataFlow verification process take?

The standard verification process generally takes approximately 15–25 working days after payment and submission of complete documents. The actual timeframe may vary depending on the issuing authority's response time and whether additional information is required.

3. How can I track my DataFlow application?

You can track your application using the DataFlow Case Number and Passport Number through the application status service. Your Case Number is generally provided in the confirmation communication after your application is submitted.

4. Where can I find my DataFlow Case Number?

Your DataFlow Case Number is provided after successfully submitting your application and completing payment. Check the confirmation email or communication you received from DataFlow.

5. What documents do I need for DataFlow verification?

The documents required depend on the regulator, organization, and verification package. Common documents may include your passport, educational certificates, professional qualifications, employment certificates, licenses, and Good Standing Certificates, where applicable.

6. What happens if my documents are unclear or incomplete?

If the submitted documents are unclear, incomplete, or insufficient for verification, additional information or documents may be requested. Providing clear and complete documents can help avoid delays in the verification process.

7. Why has my verification been delayed?

Verification may take longer if the issuing authority has not responded, if additional information is required, if submitted documents are incomplete, or if the issuing authority takes longer than expected to complete the verification.

8. What does "Discrepancy" mean in my DataFlow report?

A Discrepancy outcome generally means that information received during the verification process does not match the information submitted in the application. Differences may relate to names, dates, qualifications, employment details, or other credential information.

9. What does "Unable to Verify" mean?

"Unable to Verify" means that DataFlow could not obtain sufficient confirmation to complete verification of the submitted credential. This may happen when the issuing authority does not respond or when additional information is required.

10. Can I appeal a discrepancy in my DataFlow report?

If you disagree with a verification outcome, you may be able to request a re-verification through the applicable appeal process. Review the instructions associated with your case and provide any supporting information or documents requested.

11. Can I update information after submitting my application?

If you need to correct or update information after submitting your application, contact DataFlow Support and provide your Case Number along with details of the required change. Some changes may require additional verification or documentation.

12. Can I add another document to my application?

Additional documents may be requested depending on the verification requirements. If you need to provide an additional document, follow the instructions provided by DataFlow or contact Support with your Case Number.

13. How do I receive my final DataFlow report?

Once the verification process has been completed, the final report is made available through the applicable DataFlow channels. You may receive a notification when your report is ready.

14. How can I verify whether my DataFlow report is authentic?

DataFlow reports contain security features that can be used to verify their authenticity. Follow the report verification instructions provided with your report, including scanning the QR code where applicable.

15. I did not receive my confirmation email. What should I do?

First, check your spam, junk, and promotional folders. If you still cannot locate the email, contact DataFlow Support and provide your Case Number, registered email address, or payment information so that your application can be located.

16. I have made the payment but my application is not showing as submitted. What should I do?

If payment has been completed but your application status does not reflect the expected update, contact DataFlow Support. Provide your payment confirmation, transaction details, registered email address, and Case Number if available.

17. Can I request a refund after making a payment?

Refund eligibility depends on the circumstances of the application and the applicable terms and conditions. Contact DataFlow Support with your Case Number and payment details to understand whether your case is eligible for a refund.

18. Do I need to submit original documents?

Document requirements depend on the specific verification service and regulator. Follow the document submission instructions provided during your application. Do not send original documents unless specifically instructed to do so.

19. What should I do if the name on my document is different from my passport?

If the name on your credential differs from the name on your passport, you may need to provide supporting documentation explaining the difference, such as a legal name-change document where applicable.

20. Can I submit documents in another language?

Document requirements depend on the specific verification service and regulator. If translation is required, follow the instructions provided during your application or contact DataFlow Support for guidance.

21. Why has DataFlow contacted my university or previous employer?

As part of Primary Source Verification, DataFlow may contact the organization that originally issued or maintains the credential to confirm its authenticity.

22. What happens if my university or employer does not respond to DataFlow?

If the issuing authority does not respond within the required timeframe, the verification may be delayed or may result in an outcome such as Unable to Verify. DataFlow may request additional information or provide further instructions depending on the case.

23. How can I contact DataFlow Support?

You can contact DataFlow through the official support channels available on the DataFlow Group website. When contacting Support, include your Case Number and relevant application details so that your request can be handled more efficiently.

24. I entered incorrect information in my application. What should I do?

Contact DataFlow Support as soon as possible and provide your Case Number along with the incorrect and correct information. The available correction options may depend on the stage of your application.

25. Can I submit a new application if my existing verification has an issue?

Before creating a new application, contact DataFlow Support and explain the issue with your existing case. Creating a duplicate application may not be necessary and could result in additional processing or payment requirements.

26. My application status has not changed for several days. Is this normal?

Application statuses may remain unchanged while DataFlow is waiting for a response from an issuing authority or completing verification activities. If the application has exceeded the expected processing timeframe, contact Support with your Case Number for assistance.

27. Can I change the email address associated with my application?

If you need to update your registered email address, contact DataFlow Support and provide your Case Number and relevant identification details. Support can advise whether the change can be made for your application.

28. What information should I provide when contacting DataFlow Support?

To help Support locate your application quickly, include:

• DataFlow Case Number

• Full name

• Passport number, where appropriate

• Registered email address

• Description of the issue

• Relevant supporting documents

• Payment or transaction details, if the issue is payment-related

29. I need my DataFlow report urgently. Can the verification be expedited?

Verification timelines depend on the specific case and the response time of the issuing authority. Contact DataFlow Support to understand whether any expedited option is available for your particular application.

30. Who should I contact if I have questions about my regulator's requirements?

Requirements can vary between regulators and organizations. If you are unsure which documents or verification package you need, check the requirements associated with your specific regulator or contact DataFlow Support before submitting your application.